Refund & Return Policy

Last updated: August 2026

At Sweetovia, we want you to be happy with your purchase. If you receive an incorrect, damaged, or defective product, we're here to help.

Please read the following policy carefully before placing your order.

1. Return Eligibility

You may request a return or replacement if:

• You received the wrong product.
• The product arrived damaged or defective.
• The product is significantly different from the product description or images shown on our website.
• The product is unused and remains in its original condition and packaging.

Return requests should be submitted within 7 days of receiving your order.

2. Products That Cannot Be Returned

For hygiene and safety reasons, certain products may not be eligible for return once opened or used, including:

• Personal-care and beauty products
• Skincare tools
• Hair-removal or grooming products
• Products that have been used, damaged, altered, or washed
• Items without their original packaging or accessories

If you're unsure whether your product is eligible for return, please contact us before using it.

3. Damaged or Incorrect Orders

Please check your package when you receive it.

If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days and provide:

• Your order number
• A clear photo and video of the product
• Photos of the packaging
• A short description of the issue

We may request additional photos or a video to verify the issue.

After reviewing your request, we may offer a replacement or refund, depending on the situation and product availability.

4. Change of Mind

We currently do not accept returns simply because you changed your mind, ordered the wrong product, or no longer want the item, unless otherwise stated on the product page.

Please carefully check the product details, size, specifications, and description before placing your order.

5. Return Shipping

If the return is approved because you received a wrong, damaged, or defective product, Sweetovia will provide instructions regarding the return and applicable shipping arrangements.

For other approved returns, the customer may be responsible for return shipping costs.

6. Refunds

• Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

• Processing Time: If approved, your refund will be processed within 7 working days to your bank account or EasyPaisa account.

• Note: Shipping charges are non-refundable.

7. Replacements

If you receive a defective, damaged, or incorrect product, we may offer a replacement instead of a refund, depending on product availability.

If the same product is unavailable, we may offer an alternative solution or refund where applicable.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Once an order has been processed, dispatched, or handed over for delivery, cancellation may no longer be possible.

9. Important Note

Please do not send any product back without contacting Sweetovia first. Unauthorized returns may not be accepted.

Sweetovia reserves the right to refuse a return or refund if the product does not meet the conditions stated in this policy.

10. Contact Us

If you have any questions about our Refund & Return Policy or need help with an order, please contact us through our Contact Us page or the customer-support contact details provided on our website.

Thank you for shopping with Sweetovia! 💗